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Putting Customer Service First

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Author: Phil Scott - Director
Last updated: 14 Dec 2024
Customer Service | One hand passing a paper smiley face to another hand on a blue background

When seeking guidance on personal finances, such as suitable mortgage alternatives, it is becoming increasingly impossible to speak with a human being.

For several years, banks and building societies have been disappearing from high streets. When asked, banks have stated that the closures have been driven by the shift in banking behaviours, with more people utilising online and mobile banking.

This, in turn, has led to a significant decline in the number of people going into branches. However, moving forward, it is not practical to expect all banking and financial services to be conducted online.

Instead of recognising that some individuals would struggle with the expense of living and wish to ensure that they manage their income and expenditures efficiently with the finest guidance, the service sector is failing to meet these issues.

When dealing with certain sectors of the real estate industry, such as self-employed individuals or those with possible credit concerns, as well as when preparing a Buy-to-Let venture, access to professionals is crucial.

At The Mortgage Centres, we hold ourselves to the best customer service standards. When you contact us, a real person will assist you or divert your call to the most qualified individual with whom you can discuss your priorities in confidence. Our advisers will walk you through the best mortgage options for achieving your immediate and long-term goals.

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Phil Scott

Director

About the author

Phil has worked in the financial services industry since 1992, having started with a large insurance company. He went self employed in 1996 as an Independent Financial Adviser before setting up his first company, Needham Market Home Financial in 1999.

After four years, he decided to concentrate solely on mortgages and related insurances, and The Mortgage Centres was born. Since then, Phil has been influential in the opening of several new offices as the business continues to grow.

Qualifications

Financial Planning Certificate: 1,2 & 3

Year Attained: 1992

Certificate in Mortgage Advice and Practice (CEMAP)

Year Attained: 2001

FCA Profile

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