Phil has worked in the financial services industry since 1992, having started with a large insurance company. He went self employed in 1996 as an Independent Financial Adviser before setting up his first company, Needham Market Home Financial in 1999.
After four years, he decided to concentrate solely on mortgages and related insurances, and The Mortgage Centres was born. Since then, Phil has been influential in the opening of several new offices as the business continues to grow.
Graham started working in the financial services industry with Natwest Bank in 1977 before joining Ipswich Building Society in 1978 where he worked for 23 years. During this period, he gained experience in several roles including mortgage manager, branch manager and personal financial planner.
Since going into partnership with Phil in 2001, Graham has helped to oversee the expansion of the business, whilst continuing to provide a very personal service for his clients.
Rana has been working in the financial services industry since 2003, initially working for a market leading UK insurer. His career within the mortgage industry started when he joined one of the UK’s largest estate agency groups as a Mortgage Broker.
He joined The Mortgage Centres in 2007 and has been influential in growing the firm into the success it is today.
Emily trained as a Compliance Officer 18 years ago, working for a large national insurance company. She joined the firm in 2004, taking on the role of Compliance and HR Manager. As the group has expanded, she is now specialising solely in HR and in 2017 gained her HR Management Level 5 qualification through the CIPD.
Gordon joined the business in June 2017 and has nearly 40 years’ experience in the financial services industry. He is responsible for the compliance of the company which includes the auditing of the advisers’ activity. All business is conducted under the regulation of the Financial Services Authority and it is Gordon’s remit to ensure that any mortgage, life assurance or any other related arrangement is written in the correct manner. He will always apply the Principal of “Treating Customers Fairly” throughout any activity with our clients.
Nick joined The Mortgage Centres in 2017 as a para-planner to our Mortgage Advisers. Within a short space of time he studied and passed his CeMap examinations and now works as a full time Mortgage Adviser.
He initially started his career as a property expert, working for a well-established independent estate agent for several years. This gave him a great level of knowledge of the property industry which is very useful when he advises his clients.
Nick is passionate about his role and genuinely enjoys helping his clients realise their goals. It is evident that his clients’ value his service as not only does he help them but he is known to help their family and friends through their recommendations.
In his spare time he enjoys a round of golf and a game of cricket in the summer.
Hannah joined The Mortgage Centres in February 2014 as an apprentice. During this time, she has progressed from learning how the administrative side of the mortgage application process to gaining great knowledge and understanding of the mortgage industry.
Since completing her apprenticeship, Hannah has gone on to successfully pass her CeMap qualifications and now advises clients based in London and across East Anglia.
Tom has worked in customer service roles throughout his whole career. He stepped into the financial services industry via the retail banking route. Prior to this he worked within the hospitality industry for a number of years.
In 2017, Tom left his role within a retail bank and joined Ipswich Mortgage Centre as an administrator which gave him a desire to move into an advising role. Since then he has undertaken and successfully passed his CeMAP qualifications and is now a fully qualified Mortgage Adviser. His extensive experience means he is very customer focused and tailors his service to meet their individual needs.
Matthew joined The Mortgage Centres straight from sixth form in 2014, initially working as a Mortgage Administrator. In a short space of time Matthew established himself as a key member of the team and was promoted to the position of Administration Manager. Since then, Matthew has successfully completed his Cemap qualifications in order to pursue a Mortgage Adviser role within the company.
Day to day Matthew applies himself fully to his role while trying to ensure that he can provide a very professional service to all of his customers using the knowledge he has built up from his time within the industry. Matthew takes a lot of pride in his work and takes great satisfaction in helping his customers reach their end goals.
Calvin has been working in the financial services industry since 2011. This included working for insurance companies and loan providers. In his previous job roles he has worked as a Personal Lines Insurance Consultant and a Senior Loan Underwriter.
This has not only given him valuable experience working in a regulated financial services environment but also an understanding of the need for attention to detail in his work. In 2017 he joined the admin team at The Mortgage Centres with a view to becoming a Mortgage Adviser. Having passed his CeMap qualifications within a short space of time, Calvin now works as a fully qualified Mortgage Adviser.
Overall Calvin has some great experience in customer service and believes building rapport and good relationships are important in helping customers achieve their goals.
Paul has been working in financial services since 2001 when he started as a mortgage adviser for a large corporate estate agency. In 2007 he joined Lloyds Banking Group as a Business Development Manager, managing relationships between the bank and mortgage brokers, helping assist and educate brokers on all aspects of mortgages.
Paul joined The Mortgage Centres in 2019, looking to use his wealth of experience and mortgage expertise to give clients outstanding advice and customer service.
Bonnie joined the team in June 2020 and has over 18 years of experience within the mortgage industry, her career starting in Woolwich as a Cashier before moving to Barclays in 2000 as a branch based Mortgage Adviser. After taking a year off to start a family Bonnie returned to the industry in 2007 as an Independent Broker.
She has a wealth of knowledge and is especially skilled in arranging residential and Buy to Let mortgages. Bonnie can assist in all areas of the mortgage process, from the initial advice & recommendation through to regulatory and compliance requirements.
Outside of the office Bonnie enjoys relaxing with her family and friends and also loves to travel to sunnier climates.
Derrick has been working in the financial services industry since 2016, having previously worked as an Insurance Adviser. Since becoming a Mortgage Adviser in 2017, Derrick enjoys helping clients reach their financial goals by assisting with expanding their property portfolio or purchasing their first home. In his spare time Derrick likes to play football and travel around the world.
Paul has been working in financial services since 2008, starting off at Lloyds Bank he moved up through the ranks working in places such as London and Belfast. There has always been a strong link with building relationships in every role he has been in. After leaving the bank and going to work in a large corporate estate agent, he developed his skills as a mortgage adviser in 2016 and has enjoyed advising clients on the best solutions for their mortgage needs ever since.
In Paul’s down time he likes to attend sporting events, especially horse racing and football across the country and abroad. When at home the majority of his time is taken up with house renovations and taking Frankel the sausage dog for walks with his partner.
Lauryn joined Norwich Mortgage Centre as an administrator in 2020 after leaving her role within a law firm in which she gained extensive admin experience. Her experience allows her to tailor her services to individual needs. Since joining the team, Lauryn has already gained greater knowledge and understanding of the mortgage industry and is looking forward to expanding this further, in order to help support Norwich Mortgage Centre in the best way she can.
In her spare time, Lauryn enjoys travelling and seeing her friends and family.